[DK]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any PostNord service point near you.

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

If you have received your order via UPS Express shipping, please return your item/s via UPS.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/DK]

[SE]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any PostNord service point near you.

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

If you have received your order via UPS Express shipping, please return your item/s via UPS.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/SE]

[DE]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you.

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/DE]

[FR]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/FR]

[GB]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

HOW TO RETURN

Should you wish to return your order, please do so within 14 days by following these steps: 

1. Pick all items you wish to return – ideally into the original parcel provided.
2. Please fill out the return form, tear it off and include it in the package. Including the form helps us to process your refund faster.
3. Please write an email to customercare@bymalenebirger.com with the following information and we will help you with the preparation of a proforma invoice for the customs clearance:
   • Which items would you like to return
   • The tracking number of the return label
4. All you need to do in order to return is to print 3 pcs. of the proforma invoice., attach them to the package (1 inside the package, tape 1 on the outside of the package and 1 separate for UPS) and deliver it to UPS. Attach the prepaid return label to your parcel. The return label contains the return address and tracking number. 
5. Book a pickup by contacting your local UPS office. Alternatively, you can return your parcel to your nearest Access Point. You can find tracking information at www.ups.com.

We recommend that you obtain proof of postage (receipt) when returning goods to us.

[/GB]

[US]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

HOW TO RETURN

Should you wish to return your order, please do so within 14 days by following these steps: 

1. Pick all items you wish to return – ideally into the original parcel provided.
2. Please fill out the return form, tear it off and include it in the package. Including the form helps us to process your refund faster.
3. Please write an email to customercare@bymalenebirger.com with the following information and we will help you with the preparation of a proforma invoice for the customs clearance:
   • Which items would you like to return
   • The tracking number of the return label
4. All you need to do in order to return is to print 3 pcs. of the proforma invoice., attach them to the package (1 inside the package, tape 1 on the outside of the package and 1 separate for UPS) and deliver it to UPS. Attach the prepaid return label to your parcel. The return label contains the return address and tracking number. 
5. Book a pickup by contacting your local UPS office. Alternatively, you can return your parcel to your nearest Access Point. You can find tracking information at www.ups.com.

We recommend that you obtain proof of postage (receipt) when returning goods to us.

[/US]

[BE]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/BE]

[NL]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you.

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/NL]

[FI]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any PostNord service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

If you have received your order via UPS Express shipping, please return your item/s via UPS.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/FI]

[IE]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/IE]

[NO]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

HOW TO RETURN

Should you wish to return your order, please do so within 14 days by following these steps: 

1. Pick all items you wish to return – ideally into the original parcel provided.
2. Please fill out the return form, tear it off and include it in the package. Including the form helps us to process your refund faster.
3. Please write an email to customercare@bymalenebirger.com with the following information and we will help you with the preparation of a proforma invoice for the customs clearance:
   • Which items would you like to return
   • The tracking number of the return label
4. Attach the prepaid return label to your parcel. The label contains the return address and tracking number
5. Please take the parcel to your nearest PostNord service point. For tracking your parcel, please visit www.postnord.no

We recommend that you obtain proof of postage (receipt) when returning goods to us.

Due to strict regulations on returns from Norway as it is a shipment from outside of the EU to Denmark, it may take up to 1 month before we receive your return. We, therefore, recommend you to register the tracking number of the return label to be able to follow its progress. Once a parcel has arrived at Strømsveien, (PostNord’s sorting centers) it will undergo regular customs processes which might require some time.

We kindly ask you to be patient but you are, of course, always welcome to contact us at any time during your return process if you have any questions.

[/NO]

[ES]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. We recommend you take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/ES]

[AT]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/AT]

[CH]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

HOW TO RETURN

Should you wish to return your order, please do so within 14 days by following these steps:

 

1. Pack all the items you wish to return – ideally into the original parcel provided
2. Please fill out the return form in the bottom of the delivery note, tear it off and include in the package. Including the form helps us to process your refund faster
3. Attach the prepaid return label to your parcel. The label is included in the parcel upon delivery to you and it also contains the return address and tracking number. If you do not have the prepaid label you can print a new label with a return address and tracking number here.
4. Please contact us and we will help you with your return, including the preparation of a proforma invoice for the customs clearance.
5. Book a pickup here or contact your local UPS office by phone on 0800 558 883. Alternatively, you can return your parcel to your nearest return point. You can find tracking information at www.ups.com.

We recommend that you obtain proof of postage (receipt) when returning goods to us and to take down the tracking number so you can follow your return.

[/CH]

[CA]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

If you want to return your order or part of it, you need to send your product(s) or notify us with your intent to return via letter, e-mail or phone within 14 days of the delivery of your order. A refund will be made, including the original handling fee, once we have received the returned goods. To return, simply follow the steps below:

HOW TO RETURN

1. In order to return your item(s) to the EU, you will need a pro forma invoice for customs clearance. Please contact us with your intent to return and we will prepare this for you and send it to you via e-mail along with further instructions.
2. Pack all the items you wish to return – ideally into the original parcel provided.
3. Please fill out the return form, tear it off and include in the parcel. Including the form helps us to process your refund faster.
4. Return your product with your selection of carrier. We recommend obtaining a receipt from your selected postal service as proof of postage as well as a tracking number to be able to follow your return shipment.

N.B. You will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse.

Once we have received your returned goods, we will process your refund and a notification e-mail will be sent to you. You can expect your refund within 5-10 business days of us receiving the return goods.

For more information about our returns procedures, please read through our Terms & Conditions.

If you have any questions regarding your return, please contact us or visit our Help Pages online.

RETURN ADDRESS

Scan Global Logistics E-commerce
Priorparken 412
DK-2605 Brøndby
Denmark

[/CA]

[IT]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/IT]

[EU]

We want you to be completely satisfied with your By Malene Birger order. Therefore, we offer an easy exchange and return service. You have 2 weeks from the date that the order was delivered to ship the return order back to us. 

To return an order, simply fill out the return form and make use of the return label we have provided to you in your parcel. You can drop off your return at any UPS service point near you. 

We recommend requesting a receipt of your return package from your local post office in case your return shipment being lost on the way to our warehouse. Please also take a note of the tracking number on the return label so you can follow your return.

If you have received your order via UPS Express shipping, please return your item/s via UPS.

Please note that you have to return your order from the country you have ordered from. If you wish to return items from another country, please contact us for further information and permission.

It is also important to note that you only receive one free return label per order, so should you like to return another item, you will have to cover this cost.

 

RETURN ADDRESS

By Malene Birger - IC Group A/S eCommerce

Priorparken 412

DK-2605 Brøndby

Denmark

[/EU]