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If you're still experiencing problems, simply contact our Customer Service. To help you as quickly as possible, we kindly ask you to include the following information:

• Which device are you using (Computer/laptop, surf pad, smartphone)?
• What is your operating system (Windows, Mac OS, etc.)?
• Which browser are you using (Chrome, Explorer, Firefox, Safari, etc.)
• Are you logged into your account or are you checking out as a guest?
• Which item are you ordering in which size/color?
• What payment method are you using?