By Malene Birger wants you to be completely satisfied with your product. If you are experiencing troubles with an item you have bought in our online shop, we apologize for the inconvenience and advise you do the following:

Please contact us as soon as you detect an error by submitting a request here. Make sure to include photos of the item in which the error is clearly visible and we can see where on the item the error is located. We will also need your order number or credentials you have used when placing your order.

If you are experiencing troubles with an item you bought in one of our stores or from one of our dealers, kindly contact the store or dealer directly. When contacting the store or dealer, please also make sure to include photos of the item in which the error is clearly visible and we can see where on the item the error is located as well as a proof of purchase such as a receipt or order confirmation.

Please observe that the Customer Care for the By Malene Birger web shop can only help with items bought in the web shop.