As of May 2, 2025, in line with updated U.S. customs regulations, all orders—regardless of value—may be subject to import duties, taxes, and handling fees.

You are responsible for import clearance and for the payment of any applicable duties, customs fees, and handling charges. These fees are collected upon delivery and are not reflected in your order total at checkout.

If you choose not to pay the required duties or customs fees and the package is not collected, it will be returned to us. In such cases, any customs charges or return handling fees incurred will be deducted from your refund. Please note that a rejected parcel will not be refunded until it has been received at our warehouse.

To ensure a smooth delivery experience, we recommend consulting your local customs office for detailed guidance. Our Customer Care team is also available to support you—we can provide product details such as country of origin before you contact local authorities.

Please reach us at customercare@bymalenebirger.com