Exchange & returns

• How much does it cost to exchange/return items?
• How long after delivery can I return my order or a part of it?
• I want to exchange something from my order
• I want to return an order
• Returns or exchanges of discounted items
• I have received a wrong/faulty item

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Delivery

• How much does delivery cost?
• I would like to change my shipping address
• Shipping restrictions
• Designated day/time delivery
• Where will my order be shipped from?
• Order Tracking

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Order support

• When will my order be dispatched?
• Are the items in my cart reserved for me?
• Is it safe to order online?
• Why can’t I change my country?
• Can I add, switch or remove items to/from my order?
• I can't place an order – what am I doing wrong?

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Product support

• Product claims
• I have received a wrong/faulty item
• Care Advice
• How can I care for my garment?
• Is my size/color available?
• I can’t find my style

See all 7 articles

Payment

• Payment Methods
• Why did you charge me twice?
• When will you charge my account/card?
• Taxes and Duties
• How long does it take for me to get a refund?
• Is it safe to order online?

My account

• I forgot my password what can I do?
• Newsletter
• Do I need an account to place an order?
• What are the benefits of being a member?
• What are your GDPR compliance rules?

Sales policy

• Head quarter inquiries
• Price matching
• Returns or exchanges of discounted items

FAQ

• How do I make a return?
• What locations do you ship to?
• How much does delivery cost?
• How can I find the right size?
• Where is the nearest By Malene Birger store?